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Bempton Holidays: Terms and Conditions

Terms and Conditions

HIRE PERIODS

(subject to availability)
Weekly holiday bookings commence 4pm Friday until 10am on the following Friday

Midweek holiday bookings commence 4pm Monday until 10am Friday

Week-end holiday bookings commence 4pm Friday until 10am Monday

BOOKINGS

Any provisional telephone booking must be confirmed with full deposit within 3 working days. Bookings made less than 56 days before arrival must be paid in full at the time of the booking. We reserve the right to re-let if a deposit is not received within this period. Prices includes VAT (where applicable) at the prevailing rate of 20% but is subject to changes in the event of any amendments to the VAT rate. Standard Deposit: 25% of total booking price.

A location map together with directions and key collection instructions will be sent to the hirer two weeks prior to your stay and only after full payment has been received. Keys are available on the day of arrival from 4pm only from our property KEYSAFE FACILITY operated by instructions and access code provided to the hirer 48 hours prior to arrival.

PAYMENT

The balance of the full account must be paid within 56 days prior to arrival and we reserve the right to cancel a holiday where full payment has not been received at least 28 days before the commencement date of the holiday. Payment may be made via the following methods:

BACs Transfer

Bank: Barclays Bank PLC
Sort Code: 20 – 67 – 75
Account Number: 63037150
Account Name: The Wilf Ward Family Trust re Bempton Holidays
Reference: Bempton Holidays and unique booking reference and dates of holiday

Please inform Bempton Holiday team on 08456 050 371 when payment has been made via this method.

PayPal

Using the recipient email address of c.sell@wilfward.org.uk. Reference: Name of property and the dates of holiday (ie Villa or Beach House + 1-7 January 2014). Please inform Bempton Holiday team on 08456 050 371 when paying via this method.

BOOKING CONFIRMATION

On receipt of your booking form together with cleared initial deposit payment we will send confirmation of your holiday details within 7 days. Please check this confirmation immediately upon receipt and advise us of any inaccuracies within 14 days.

LINEN, TOWELS, HEATING

Except for the child cot, all bed linen and towels are provided including duvets, blankets and cushions which will be fully made up on your arrival. The brochure price also includes fuel and services for the period of hire. Washer Drier facilities are provided for Hirers during their stay.

GUEST RESPONSIBILITIES

The hirer is responsible for the property and is expected to take all reasonable and proper care of the property and its furniture, specialist equipment, pictures, fittings, and effects in or on the property. The hirer is also expected to leave the property in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

BREAKAGES OR DAMAGE

The hirer is required to inform Wilf Ward Family Trust of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next hirer.
The hirer is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the Wilf Ward Family Trust for damage caused by the hirer.

DOGS

Registered assistance dogs are welcome both at the Bempton Holiday Villa and at The Beach House. All other pets may only be brought onto the properties with the express prior written permission from the owner at the time of booking which will incur an additional charge per hire period.

HEALTH & SAFETY

The specialist equipment provided includes inter alia an internal lift in the Bempton Holiday Villa and Care Assist technology, ceiling hoists with tracking, profiling beds, induction hob & cot side’s bumpers in both properties. All manufacturers’ instructions are available within our Information pack in the Villa and Beach House and MUST be followed when using the relevant piece of equipment. We are able to provide training in the safe use of equipment by prior arrangement at nominal cost.

LIABILITY

Bempton Holiday Villa accommodates a MAXIMUM of 8 (EIGHT) people plus 1 small child under the age of 2 who will sleep in the cot and the Beach House accommodates a MAXIMUM of 7 (SEVEN) people plus 1 small child under the age of 2 who will sleep in the cot.

Whilst we take every precaution to ensure our accommodation is in proper order, we cannot accept responsibility for any accidents that occur. If for any reason we are unable to supply the accommodation booked, we will try offering an alternative, or if this is impossible, refund any deposit / hire charge less a £50 administration fee. Customers, their vehicles and accessories are admitted onto The Bay Holiday Village, Bempton Holiday Villa and Bempton Beach House at their own risk and the owner will not be responsible  for any personal injury to any person coming onto their land, or for loss, damage, cost and expenses however caused and whether by negligence of the owner or otherwise.

Amenities: The use of amenities on both The Bay and other local sites are entirely at the user’s risk and the Wilf Ward Family Trust will not accept any liability for injury, loss or damage to persons or property arising during the hire period.

We have taken great care to ensure the accuracy of information in both marketing material and on our Website, but should discrepancies arise we are unable to accept responsibility for inaccurate, incomplete or misleading information

INSURANCE

You may wish to insure your holiday against loss, damage, injury or cancellation costs and we would advise you in this respect to contact a reputable insurance company for this type of cover.

LOST PROPERTY

If items of lost property are found in the properties after guests depart, we will contact the guests and ask if they would like the items to be returned. Should the items be returned by post, if the cost exceeds £7.00, you will be expected to reimburse the total postage costs. Payment can be made via the same methods as shown above in Payments.

CANCELLATION

In the event of holiday cancellation, deposit monies will not be refunded. Any balance amounts paid will only be refunded if the holiday is re-let and monies have been received.

COMMENTS / CONCERNS

If the hirer is not entirely satisfied with the accommodation then please contact WILF WARD FAMILY TRUST representative immediately to attempt to resolve any problems quickly. If subsequently you feel that the problem has not been resolved to your satisfaction please write to WILF WARD FAMILY TRUST with full details of your complaint within 14 days of your holiday’s completion.